A large construction project can have a variety of unwelcome impacts on the lives of local residents and businesses. However, these impacts can be mitigated by planning, communication and consideration from construction companies. The business benefits to the client from working with local businesses and residents are substantial. This Good Building Guide ● Sets out a communications strategy between the client/contractor and local residents and businesses ● Includes helpful hints and tips on working with the local community ● Outlines how to deal with complaints ● Gives advice on implementing noise, dust and pollution reduction measures, and managing waste, traffic and parking. ● Mentions the need to consider specific resident groups, such as the elderly. ● Briefly covers other aspects of general site management and workforce behaviour that may have an impact upon the local residents. 8 pages.