Flood damage is a complex area, in terms of insurance and building repair issues. This publication has been compiled by the Flood Repairs Forum to rationalise and simplify the issues involved, with the aim of improving service to the building owner from the insurance, loss adjusting, surveying and contracting sectors.

It follows the sequence of events in a flood claim - insurance, inspection, drying, monitoring, repair, health and safety, and damage avoidance. In addition it helps those who are less experienced in flood repairs to understand the basic insurance and technical issues involved, and the key elements of customer care - recognising that communication and management of expectation rest at the heart of many of the difficulties which can occur. 108 pages.

Contents
Foreword
Members of the Flood Repairs Forum

Abbreviations

Introduction
Technical competence of the remediation team.
Complex building types
Managing the customer contact process
Policyholder contact document - a staged approach
Frequently asked questions
Damage reporting and collecting the right information
A general guide to drying
Minimum drying standards
Primary and secondary damage
Triage, clearance and cleaning
Health and safety in flood damage repair
Primary legal standards applicable
Overall recommendations for flood repairs
Equipment for drying buildings
Introduction
Types of dehumidifier
Refrigerant dehumidifiers
Desiccant dehumidifiers
Convection drying
Methods of drying buildings
Establishing a drying programme
Key factors in the drying process
Importance of monitoring
High temperatures
Vulnerable materials
Common problems
Monitoring the drying process
Monitoring equipment
Certificate of drying
Report of flooding event
Report of repairs to flood damaged property
Standards for repairing flooded buildings
Domestic insurance cover
Introduction
The insurance contract
The policy excess
Policy conditions and exclusions
Non-disclosure
Sum insured
Maintenance and repair
Flood resilient repairs
Small businesses
Freehold, leasehold and tenancy issues
Scope of commercial insurance policies
Claims process
Identifying and managing the flooding risk at a property
Susceptibility of contents and equipment
Susceptibility of buildings and fittings
Risk surveys
Flood event procedures
Use of flood protection products - a guide for purchasers
Flood protection and flood mitigation products
Existing standards
Other types of flood protection products
Underwriting and risk
References and useful websites and other sources of information